Senior Client Partner, (Retail) for a Global Digital Transformation consultancy
Location: London, hyrbrid (2 days per week in the office)
At threesixfive, we’re working with a global digital consultancy that partners with some of the world’s biggest brands to deliver complex, high-impact technology solutions. They’re now looking for an experienced Senior Client Partner to take end-to-end responsibility for one of their flagship retail accounts in the UK.
This is a high-visibility leadership role for someone who can combine commercial acumen, operational delivery excellence, and exceptional relationship-building skills. You’ll be embedded in the client’s environment, trusted to shape strategy, lead delivery, and drive growth.
What You’ll Be Doing
Own the client relationship – serve as the primary point of contact and trusted advisor, building strong connections with senior stakeholders.
Identify growth opportunities – anticipate client needs, propose innovative solutions, and align services with business goals.
Lead and develop multidisciplinary teams – foster collaboration, professional growth, and high performance across all delivery streams.
Oversee operational delivery – ensure all initiatives are delivered on time, on budget, and to the highest quality standards.
Shape and execute strategy – introduce best practices, champion Agile and Lean methodologies, and drive continuous improvement.
Monitor performance and manage risk – track key metrics, address challenges early, and ensure alignment with client and internal objectives.
What We’re Looking For
Proven track record in leading major client accounts, ideally in retail, e-commerce, or other fast-moving sectors.
Strong commercial mindset – able to identify opportunities, position services, and translate client requirements into delivery strategies.
Exceptional relationship-building skills with the ability to confidently engage and influence at all levels.
Experienced in managing diverse, multidisciplinary teams and delivering complex programs.
This is a rare opportunity to take a strategic leadership position within a high-profile retail transformation partnership, backed by a global consultancy with deep expertise in technology, design, and delivery.